Solutions By Experts

SYMPTOMS:**********
When you try to play a file with Windows Media Player, you may receive one or more of the following error messages:

--- Invalid File Format. (Error=8004022F)

--- Cannot play back the file. The format is not supported. (Error=80040265)

--- Cannot play back the video stream: no suitable decompressor could be found. (Error=80040255)

--- No combination of filters could be found to render the stream. (Error=80040218)

---The source filter for this file could not be loaded. (Error=80040241)

---Cannot open. Please verify that the path and filename are correct and try again (Error=8007000D).

CAUSE
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This issue may occur if any of the following conditions are true:
• Windows Media Player does not support the file format or the codec of the media file you are trying to play.
• Some of the Windows Media Player files are missing or damaged.
• The media file is damaged.
• The media file uses a codec that is not installed.
• The operating system does not have audio capabilities.
For example:
• There is no audio device in the computer.
• The correct audio device driver is not installed or is disabled.
• You are using both Windows NT and Windows 2000 Terminal (this configuration has no audio capabilities).
• Windows XP Terminal is configured to not play audio.

RESOLUTION:
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Method 1: Verify That Windows Media Player Supports the File Format You Are UsingWindows Media Player supports the file formats in the following list: • Windows Media formats File name extensions: .asf, .asx, .avi, .wav, .wax, .wma, .wm, .wmv
Note Windows Media Player versions 6.4 and later support .wmv files. • Moving Pictures Experts Group (MPEG) File name extensions: m3u, mp2v, .mpg, .mpeg, .m1v, .mp2, .mp3, .mpa, .mpe, mpv2 • Musical Instrument Digital Interface (MIDI) File name extensions: .mid, midi, .rmi • Apple QuickTime, Macintosh AIFF Resource File name extensions: .qt, .aif, .aifc, .aiff, .mov • Unix File name extensions: .au, .snd Note Windows Media Player supports files created with Apple QuickTime version 1 and 2. Windows Media Player no longer supports the .ra, .rm, and .ram file formats.

Method 2: Determine Whether the File You Want to Play Is DamagedIn Windows Media Player, play a different file that uses the same file name extension as the file that you were using when you received the error message. If the other file plays correctly, then the original file you were trying to play may be damaged. If you receive an error message when you play each of the files, continue to the next method.
Method 3: Reinstall Windows Media PlayerRemove Windows Media Player, restart the computer, and then reinstall Windows Media Player.
Note You must use the latest version of Windows Media Player. To download the latest version of Windows Media Player, visit the following Microsoft Web site: http://www.microsoft.com/windows/windowsmedia/download