Wednesday, January 9, 2008

FIX: Hardware-Created ASF Files Stop Playing in Media Player 9 Series

SYMPTOMS:
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When you try to play back certain ASF files created by hardware devices, you may receive the following error message approximately three or four minutes after playback has started:0xC00D1199 -- Windows Media Player cannot play the file. The file is either corrupt or the Player does not support the format you are trying to play.

CAUSE

When applications built on the Windows Media Format play back files, the applications make certain checks to determine if a packet is valid. The Windows Media Format incorrectly handles a case where the time wraps around because of the maximum value possible for numeric data types.

RESOLUTION:

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A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
The following file is available for download from the Microsoft Download Center:Download the wm816044 package now. (http://download.microsoft.com/download/5/c/e/5cea8639-6ecd-423b-ad39-a4d209b6a00b/wm816044.exe)



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